Kolio legal
Refund Policy
Last updated: 2026-07-11
本頁內容僅提供英文版本。若日後提供中文摘要，仍以英文版本為準。
本页内容仅提供英文版本。若日后提供中文摘要，仍以英文版本为准。
This is a plain-language policy provided by an independent operator and has not yet been reviewed by counsel. When in doubt, ask — refund questions go to support@kolio.ai.
Kolio’s policies are published in English. If a translated summary is ever provided, the English version governs.
1. Subscription payments
If you had no meaningful usage in the billing period — no videos generated and no posts published — you can get a full refund of that period’s subscription payment by asking within 14 days of the charge.
If you did use the service in the period, we may still offer a pro-rated refund at Kolio’s discretion, based on how much of the period and the plan’s credits you used.
- Example: you subscribed on the 1st, never generated a video or published a post, and emailed us on the 10th — full refund.
- Example: you subscribed, rendered several videos in the first week, then changed your mind — we may refund part of the payment, at our discretion.
2. Credit top-up packs
Pay-as-you-go credit packs are refundable within 14 days of purchase if the pack is entirely unspent. Once any of the pack’s credits are spent, the pack is non-refundable — the credits stay on your account and never expire while the account is active.
- Example: you bought a 50-credit pack five days ago and have spent none of it — full refund.
- Example: you bought a pack and spent 4 credits on a render — the pack is non-refundable, but the remaining credits are yours and do not expire.
3. Cancelling
You can cancel your subscription at any time via the billing portal. Cancellation takes effect at the end of the current billing period: you keep plan access and your remaining monthly credits until then, and you are not charged again. Cancelling does not by itself trigger a refund — refunds follow the rules above.
4. How to request a refund
Email support@kolio.ai from your account email with the date of the charge. Kolio is run by an independent developer, so requests are handled personally and best-effort — usually within a few business days. Approved refunds are issued through Stripe to your original payment method; banks typically post them within 5–10 business days.
5. Your statutory rights
This policy sits on top of, and never beneath, the law. If you are a consumer in Canada or the United Kingdom, you retain any mandatory refund or cancellation rights of your local law that cannot be waived by contract, and those rights prevail over this policy where they are stronger. Governing law and the full consumer clause are in the Terms of Service.