Terms of Service

1. Who provides Kolio

Kolio is operated by an independent developer. There is no registered legal entity behind the service yet; these terms are an agreement between you and that operator (referred to as “Kolio”, “we”, or “us”). Billing support: support@kolio.ai. General enquiries: enquiry@kolio.ai.

2. What the service is

Kolio is a creator growth workspace. Depending on your plan and the features enabled for your account, it includes:

• AI video generation — scripts, voiceovers, avatar clips, and b-roll produced with third-party AI models, plus rendering of the finished video.
• Social auto-posting — publishing and scheduling to your connected social channels through third-party posting providers.
• Tracked links and QR codes — short links and scannable codes that count clicks and scans for your campaigns.
• Hosted pages — public proof reports, media kits, surveys and polls, and lead-capture (download) pages you share by link.
• A creator directory — optional public creator profiles and an intro-request flow for people who want to reach you.

Features can change as the product evolves, and some capabilities are gated behind feature flags or specific plans.

3. Accounts and sign-in

You sign in with an email magic link — there is no password. That means whoever controls your email inbox controls your Kolio account, so keep your email account secure. You must provide an email address you actually control, and you are responsible for activity that happens under your account.

4. Plans, credits, and payment

Kolio has three ways to pay, all processed by Stripe:

• Monthly subscriptions (Creator and Pro) that include a monthly credit allotment which refreshes each billing cycle. Founder pricing may apply to early cohorts. The exact price and allotment of your subscription are set by the Stripe plan you check out with; the current grid is on the pricing page.
• Pay-as-you-go credit packs. Purchased pack credits never expire while your account is active and need no subscription.
• Credits are spent on metered actions (for example video generation, avatar renders, and certain posts); the cost of each action is shown in the product before you run it.

You can cancel a subscription at any time via the billing portal; cancellation takes effect at the end of the current billing period. Refunds are handled under the Refund Policy.

5. Acceptable use

Kolio is built around user-uploaded research only — no scraping, session capture, media download, repost automation, or copied scripts. The same guardrails apply to how you may use the service:

• Do not use Kolio to scrape platforms, harvest data you are not authorized to collect, or automate actions that violate another service’s terms.
• Do not publish deceptive, infringing, or unlawful content, and do not impersonate other creators or repost their media without permission.
• Do not use capture pages, surveys, or tracked links to mislead your audience or to collect data you have no lawful basis to collect.
• Do not probe, overload, or interfere with the service or attempt to bypass its rate limits and feature gates.

6. Your content and your responsibilities

You own the content you create with Kolio. You grant us the limited rights needed to host, process, render, and deliver it — including passing it to the third-party providers listed below — solely to run the service for you. You are responsible for having the rights to anything you upload.

What you publish is yours: you are responsible for your published content and for any legally required disclosures, including sponsored-content and affiliate-relationship disclosures required by advertising rules in the markets you post to. Kolio provides tooling, not compliance review.

7. Third-party services

Kolio is assembled from third-party infrastructure. Depending on what you use, your content and data are processed by: Stripe (payments), Supabase (authentication and database), OpenAI and Anthropic (text generation), ElevenLabs (voice synthesis), fal.ai (video clip generation), HeyGen (avatar video), Zernio and Ayrshare (social posting providers), Cloudflare R2 (media storage), and AWS (video rendering and delivery). Their availability affects ours; if a provider degrades or changes its terms, some features may be interrupted or replaced with an equivalent provider.

8. Metrics, receipts, and no guarantees

Kolio’s promise is receipts, not projections: tracked clicks, scans, sign-ups, and related metrics are reported as recorded by our systems, with basic bot filtering. Counts can differ from other analytics tools and are not audited. Kolio makes no guarantee of audience growth, sponsorships, or earnings, and nothing in the product is financial, legal, or professional advice.

9. Suspension and termination

You can stop using Kolio and request account closure at any time via support@kolio.ai. We may suspend or terminate accounts that violate these terms, abuse the service, or create legal risk — with notice where practical. If we terminate your account without cause, we will refund unspent purchased credits; if your account is terminated for a serious violation, credits may be forfeited.

10. Disclaimers and limitation of liability

Kolio is provided “as is” and “as available”, without warranties of uninterrupted operation or fitness for a particular purpose. To the maximum extent permitted by law, Kolio’s total liability for claims arising out of the service is limited to the amounts you paid to Kolio in the twelve months before the claim, and we are not liable for indirect or consequential losses such as lost profits, lost sponsorship deals, or lost audience. Nothing in this section limits liability that cannot lawfully be limited, or the consumer rights described in section 11.

11. Governing law and consumer rights

These terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the courts of Hong Kong.

If you use Kolio as a consumer in Canada or the United Kingdom, you retain any mandatory protections of the consumer law of your province or country that cannot be waived by contract — including, where that law requires it, the right to bring claims in your local courts. Nothing in these terms takes those protections away.

12. Changes to these terms

We may update these terms as the product and the law change. For material changes we will post the updated terms here with a new “Last updated” date and, where the change matters to paying accounts, notify you by email before it takes effect. Continuing to use Kolio after a change takes effect means you accept the updated terms.